Troubleshooting

Are your drinks flat and lacking fizz? If so, the carbonation system may not be operating correctly. Here are some possible causes and solutions…

• Cause: The CO2 cylinder valve is closed
  Solution: Ensure the CO2 cylinder valve is fully open.
• Cause: Low CO2 pressure or empty cylinder
  Solution: Replace the CO2 cylinder with a new one.
• Cause: Drink temperature too warm
  Solution: Ensure the unit is switched on and clean the refrigerator condenser grill.

If your drinks are over-foaming, they can be difficult to serve, and you could incur extra expenses by unnecessarily wasting product. Here are some possible causes and solutions…

• Cause: Dirty dispense nozzle or diffuser
  Solution: Clean the nozzle or diffuser thoroughly.
• Cause: Drink temperature too warm
  Solution: Check that the refrigeration unit is on and clean or clear the condenser grill.

If your customers are complaining that your drinks are too weak or strong, or you have noticed this yourself, the syrup-to-water ratio may be affected. Here are some possible causes and solutions…

• Cause: CO2 cylinder valve closed
  Solution: Open the CO2 cylinder valve.
• Cause: Low CO2 pressure or empty cylinder
  Solution: Replace the CO2 cylinder.
• Cause: Dispense valve out of adjustment
  Solution: We recommend contacting us for reliable support.

Have you noticed that your drinks taste inconsistent? Perhaps they have an unpleasant flavour? If so, this is usually related to cleanliness or connections. Here are some possible causes and solutions…

• Cause: Dirty nozzle or diffuser
  Solution: Clean the dispense nozzle or diffuser.
• Cause: Wrong flavour connected to the syrup line
  Solution: Connect the syrup line to the correct flavour and run the valve until it clears.
• Cause: Dirty product line
  Solution: Contact us for professional cleaning or maintenance.

If your drinks taste like plain soda water, you may have an issue with syrup production. Here are some possible causes and solutions…

• Cause: Empty Bag-in-Box (BiB)
  Solution: Replace the empty BiB with a new one of the same flavour.
• Cause: Line obstruction or kinked tubing
  Solution: Straighten or free the lines from any restrictions.
• Cause: Faulty change-over valve
  Solution: Manually switch the valve to the full BiB.
• Cause: Low or empty CO2 cylinder
  Solution: Replace the cylinder or open the valve.
• Cause: Faulty syrup pump
  Solution: Contact our team for trusted advice and support.

If your equipment is dispensing syrup without water, your water supply may be interrupted. Here are some possible causes and solutions…

• Cause: Water supply turned off
  Solution: Open the main water stopcock.
• Cause: Low or empty CO2 cylinder
  Solution: Replace the cylinder or ensure the valve is open.
• Cause: Reset button tripped
  Solution: Follow the reset instructions located on the cooler or carbonator.